Didyou know

The Internet Crime Complaint Center publishes an annual Internet Crime Report each year giving the statistics and summaries for the many types of internet crimes that were reported to them. In 2010 they received over 300,000 complaints.

When you find that a fraudulent transaction has occurred you can report it in several ways. One of the ways is to use an online resource called the Internet Crime Complaint Center (IC3). The IC3 is a partnership between the Federal Bureau of Investigation (FBI), National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance.

The IC3's mission is to address crimes committed over the Internet. For victims of Internet fraud the IC3 provides a convenient and easy-to-use reporting mechanism that alerts authorities of a suspected criminal or civil violation. For law enforcement and regulatory agencies at all levels, the IC3 offers a central repository for complaints related to Internet fraud, works to quantify fraud patterns, and provides timely statistical data of current fraud trends.

 

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Fraud LibraryReporting Fraud

So what do you do once fraud has occurred? As a merchant, who do you contact to report the crime? How do you try to prove your case to the issuing bank?

What to do if you are Suspicious

If you are suspicious about an order, try to verify the transaction by asking the customer for additional information. These requests should be made in a conversational tone so as not to arouse the customer's suspicions. If the customer balks or asks why the information is needed, simply say that you are trying to protect cardholders from the high cost of fraud.

If you are on the phone with the consumer, put them on hold and call your acquiring bank for a Code 10 authorization. A separate phone call to your authorization center asking for a Code 10 authorization lets the center know you have concerns about a transaction. Ask for the name of the financial institution on the front of the card. Separately confirm the order with the customer. Send a note to his/her billing address, rather than the “ship to” address. On shipping the goods make sure you ship them with a signature required.

For addresses in which goods have been shipped and stolen report it to the postal inspector at the United Sates Postal Service in the area the fraud has occurred. This is important as they track fraud by address, and may have had other reports for the same address. They may implement a sting operation and/or be able to help you in a prosecution.

For large cases contact your local police, FBI or Secret Service resources to see about pursuing potential investigation. Don’t be surprised if your local law enforcement agency doesn’t jump in to help you. There are a lot of cases of fraud, and unless you have a substantial loss or proof of a larger ring that would catch the attention of broader investigations, they won’t be willing to get involved. Even if they find the culprit, unless the dollars involved are substantial, pursuing a prosecution may be difficult.

AdditionalResources

  • Introduction to Ecommerce Fraud Fundamentals.

    Provides participants foundation level knowledge about the theories, best practices and terminology surrounding electronic payment fraud. Presented in a standard format covering the history of eCommerce Fraud, consumer fraud, merchant fraud, fraudster motivation, fraud trends, identity verification and phishing.

  • ECOMMERCE BUYER FRAUD SIGNALS.

    Outlines many different signals that high risk buyers may show looking at factors such as their account activity, profile data, behavior and other signals that can be seen when using different anti-fraud tools.

  • Ecommerce Fraud Moving from Tools to Solutions.

    This session covers what constitutes a fraud solution and categorizes the many types of third party fraud tools. The course outlines the common terminology of fraud solutions and describes the capabilities needed to implement a fraud solution.