talking to merchantsabout managing ecommerce fraud in a business

Learn how to convey a management perspective on theories, best practices and methods to manage fraud with ePayments.  This session covers fraud exposure with ePayments, methods to balance and optimize risk exposure, methods to measure the health of a risk mitigation program; as well as methods to set a more productive mindset for risk mitigation in a company.

The following intermediate courses require some basic knowledge or training on the subject matter to understand the course material.

  • Course synopsis. The fact is if you are going to be dealing with  businesses that focus on online or the telephone channels for their sales, you’re going to need to be able to talk with the company about risk and fraud. Regardless of the size of the merchant, you need to understand how to talk with them and provide value about how to manage payments while minimizing their company’s exposure to risk and fraud. This session is intended to provide a high level perspective on fraud exposure and managing a risk operation in a business. Individuals that complete this course will gain an understanding on the risks associated with online and telephone payments; they will learn about how to balance those risks, and how to talk about  measuring a  company’s performance in risk mitigation; and they will learn about how they can help merchants set a more productive strategic mindset in their organization when it comes to risk mitigation.
  • what can you expect to get out of this course? (1) Understand the risks with accepting online payments. (2) Understand how to approach balancing the needs to collect payments online with the risk of fraud and loss. (3) Discuss methods to establish a risk management strategic mindset in your Company.
  • Training Objectives: (1) Be able to discuss the risks associated with taking online payments. (2) Identify the points were a company could be exposed to fraud, and what factors can influence that risk. (3) Be able to describe the strategic goals of a risk management program.
  • Expected time to complete the course: 90 minutes (includes session tests and final exam) .
  • course access & availability. Unrestricted - Online, In-House and Webinar
  • we want 100% customer satisfaction. There is nothing worse than signing up for training only to find out that it wasn't on the topic you expected, or it wasn't advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.
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did you
know

Card present (CP) versus card not present (CNP) transactions.

Consumer-present (CP) and consumer-not-present (CNP) are a spin on the credit-card industries’ definition of payment transactions. The credit card industry describes purchases as being either “card-present” or “card-not-present.” The difference between the two is the presence of the physical card. If a merchant processes a transaction in which the consumer physically gives the card to process the order, the transaction is considered card-present. If the merchant doesn’t take physical possession of the card to process the order, such as in the case of a telephone order, it is considered a card-not-present transaction.  Our training courses will be talking about fraud from any payment type, but the concepts of card present and card not present still hold true; thus the reason for the generalization of the concept to CP and CNP. It is important to understand the fraud-prevention techniques used in the CP world do not translate to the CNP world. There are a number of books and training courses available for preventing fraud in the CP space, but very few resources for the CNP space. The specific payment options and fraud-prevention techniques discussed in these courses are designed specifically for the CNP space and will provide far better results for merchants in their CNP channels.

 

program overview

      • SCORM compliant
      • Available 24x7
      • Practice quizzes, progress tracking
      • Final Exams
      • Certificates of completion
      • Fast reliable online presentation
      • Easy to use and understand
      • Courses are broken down into 7 to 18 minute lessons to make it easier to find the time to complete the lessons with a busy schedule
      • View a sample of our training portal learning environment

trainingcourses

  • Read Moretalking to merchants about managing ecommerce fraud in a business.

    Learn how to convey a management perspective on theories, best practices and methods to manage fraud with ePayments.  This session covers fraud exposure with ePayments, methods to balance and optimize risk exposure, methods to measure the health of a risk mitigation program; as well as methods to set a more productive mindset for risk mitigation in a company.

  • Read Moreecommerce merchant fraud signals

    In this session we first define different types of Merchant Fraud then address many signals high risk merchants may show while providing examples for each. This session additionally considers many different signals that can be present when using various anti-fraud tools.

  • Read Moreintroduction to ecommerce merchant underwriting considerations.

    Attendees of this course can expect to learn about the factors and traits of a merchant that influence their level or risk, the various controls acquirers use to mitigate a risk and how mandating certain controls can restrict the pool of potential merchants, as well as learning about many sources and techniques for verifying ecommerce merchants coming from all over the world.

  • Read Moreintroduction to ecommerce credit card payments.

    Covers the credit card process flow defining each of the "payment players"; reviews payment concepts such as authorizations, settlements, reversals, chargebacks and the credit card association's high risk programs.