the fraud practice provides the following training courses related to understanding the methods, implications and best practices for mitigating fraud related to taking payments from cnp channels - online and telephone based transactions.
The following intermediate courses require some basic knowledge or training on the subject matter to understand the course material.
- becoming a cnp fraud practitioner. Why do fraudsters steal? To make money. So when a fraudster is stealing from a merchant it is their intent to make money. They may do this by directly reselling the goods or services they got from a merchant or by tricking a merchant into refunding cash or other monetary devices (gift cards) for goods or services that were theirs to begin with. The fraudster is going to make themselves look and “feel” like they are someone else, and they are good at it!
Why is it important that you understand the intent of fraudster activities? The main reason is it helps you to detect patterns and develop fraud-prevention techniques to stop these types of fraudulent behaviors. In working in fraud prevention it is important to not only build strategies that can detect sophisticated fraud activity but that also need to be able to shut the door once you have spotted a fraud pattern. No fraud practitioner wants to be known as the one that could stop the most sophisticated fraudster, but let the dumb ones keep coming back for more. I say this because it is easy to focus so hard on one type of fraudster, one point of attack, that you lose sight of the bigger picture. Remember, fraud has always been around. The moment you successfully stop a fraudster’s attack they will be looking for a new attack. Likewise, if you don’t stop them, they will keep coming back until you do.In one instance, fraudsters may be creating fake accounts or even checking out as guests using stolen credit cards and a few different shipping addresses. When these buyer fraud activities are recognized and stopped, then they might focus on account takeover. While it is important to use authentication and verification to establish a user's electronic identity, there are many other tools that can be employed, such as device identification and IP geolocation, as well as card association 3-D Secure Consumer Authentication programs and plethora of other fraud prevention tools and techniques. As a fraud practitioner you should not only understand the various techniques available to you, but how use the right mix of tools to implement a solution that fits best for your business.
- If this still doesn’t make sense, don’t worry. The intent is to create a mindset. When you read stories of fraudulent activity, or share stories with peers, put on your fraud practitioner hat and analyze the activities that let the fraudster gain access and commit fraud (spotting), and then think about how you would prevent that same fraudster from returning (stopping). Being a fraud practitioner means you are continually looking to learn more about how to prevent fraud better; and it is the reason you should consider taking our training courses to get different perspectives of the schemes, personalities and fraud-prevention techniques that are available to you in the marketplace.
- we want 100% customer satisfaction. There is nothing worse than signing up for training only to find out that it wasn't on the topic you expected, or it wasn't advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the courses that are available, and to provide more detailed overviews on content to ensure you make the most of your training dollars and time.
- taking the courses. Courses are offered either online, onsite or via webinars. All of our courses are available to be taken in a group setting, either onsite or via a webinar. Not all courses are available to take online. On each of the corresponding course description pages you will find an indicator letting you know if a course has an online option for delivery.
- course availability. While most of our introduction level courses are open to the general public, our core and advanced courses will require that you register over the phone with The Fraud Practice prior to taking the course online. Due to the sensitive nature of some of the material in these courses, we will need to verify and authenticate students that are looking to take these courses.
- fraudblog newsletter. Do you want to be the first to know about new training courses becoming available? If so you should subscribe to our free Fraudblog Newsletter.
why should you consider becoming a certified ecommerce executive?
Fraud is a part of doing business, but if you are doing business online, or via the telephone, the risk for fraud is exponentially higher; and stopping it is exponentially more difficult. Regardless if you are a small business owner with a staff that consists of yourself; or a senior executive for a large corporation with a dedicated staff to manage fraud; you need to understand how online payments work and the fraud exposure and risk your company will have to manage to maintain strong profits.
Doing business online today means you need to be prepared to navigate the eCommerce fraud landscape. The eCommerce fraud landscape can be difficult if you don’t have a good understanding of the underlying terminology, lingo and technology that is available. The eCommerce channel is still relatively young, and everyone from your peers to solution providers, from associations to the media will be trying to tell you they know how to prevent fraud in your business better than you do. The reality is, what you hear will typically only represent partial pictures. For example, most merchants just starting to do business online believe they will be protected from fraud by the tools offered from the card associations. The reality is, while these tools provide some protection they will not be enough to prevent fraud from occurring.
- SCORM compliant
- Available 24x7
- Practice quizzes, progress tracking
- Final Exams
- Certificates of completion
- Fast reliable online presentation
- Easy to use and understand
- Courses are broken down into 7 to 18 minute lessons to make it easier to find the time to complete the lessons with a busy schedule
- View a sample of our training portal learning environment
- Read Moreecommerce buyer fraud signals.
Outlines many different signals that high risk buyers may show looking at factors such as their account activity, profile data, behaviour and other signals that can be seen when using different anti-fraud tools.
- Read More3-D Secure Consumer Authentication Considerations.
Provides an in-depth discussion on what 3-D Secure Consumer Authentication programs are, how they work and the various parties that are involved. These programs are explained in the context of the benefits and value they provide organizations while including specific details around implementation options and liability shift requirements.
- Read Moreecommerce fraud: moving from tools to solutions.
This session covers what constitutes a fraud solution and categorizes the many types of third party fraud tools. The course outlines the common terminology of fraud solutions and describes the capabilities needed to implement a fraud solution.
- Read Moreintroduction to eidentity authentication and verification.
Establishes a baseline understanding of the components that make up a consumer identity when transacting or making application from an online or telephone channel.
- Read MoreUnderstanding & Mitigating Account Takeover Risk.
Provides the information to help organizations understand account takeover risk and their ATO risk exposure including by the discussing the policies, procedures and third party tools that can be used to recognize account takeover fraud.
- Read Moreadvanced analytics for credit card chargebacks.
Introduces a methodology for performing chargeback monitoring and analytics including: how to classify chargebacks in terms of the underlying operational business functions from where they arise; performing chargeback impact analysis and interpreting chargeback data to identify specific problems to include types of fraud attacks.
- Read Morefundamentals for understanding geolocation & device identification.
Covers the use cases and methods for integrating and making use of geolocation data and device identification in a fraud strategy.
- Read Moreoverview of ecommerce fraud prevention techniques.
A core curriculum course providing an introduction to 30 plus fraud prevention techniques; what they are, high level discussion on how to employ them and big picture considerations for using them.
- Courses for ePayments - Introduction
- Courses for ePayments - Core
- Courses for International ePayments
- Courses for CNP Fraud - Introduction
- Courses for Acquiring
- Courses for eMarket Awareness
- Courses for Managers
- Courses for Consumers
- Career Tracks
- Full Course Listing
The Fraud Practice online training portal offers on-demand web based training related to eCommerce payments and fraud. We offer career tracks for fraud reviewers up to senior executives. Of course you always have the option to simply choose the courses that you think you really need.