the fraud practice provides the following training courses related to understanding the methods, implications and best practices for mitigating fraud related to taking payments from cnp channels - online and telephone based transactions.
The following courses are considered introductions and require no previous knowledge or training on the subject matter.
- cnp fraud. CNP includes all transactions in which the goods and services are sold to a consumer and the physical card is not given to the merchant. CNP includes three groups of transactions: phone-in orders (telephone order), catalogue orders (mail order), and e-commerce orders. Mail order and telephone orders are typically lumped together in a category we call MOTO. E-commerce typically refers to the sale of goods and services online. Our training courses focus on the prevention of fraud for CNP transactions.
- So who pays when a fraudster steals goods and services? It may surprise you to find out the merchant is left with the bill in most of the cases. For CNP purchases, the merchant is typically liable, while in CP purchases, the card association protects the merchants.
- we want 100% customer satisfaction. There is nothing worse than signing up for training only to find out that it wasn't on the topic you expected, or it wasn't advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the courses that are available, and to provide more detailed overviews on content to ensure you make the most of your training dollars and time.
- taking the courses. Courses are offered either online, onsite or via webinars. All of our courses are available to be taken in a group setting, either onsite or via a webinar. Not all courses are available to take online. On each of the corresponding course description pages you will find an indicator letting you know if a course has an online option for delivery.
- course availability. While most of our introduction level courses are open to the general public, our core and advanced courses will require that you register over the phone with The Fraud Practice prior to taking the course online. Due to the sensitive nature of some of the material in these courses, we will need to verify and authenticate students that are looking to take these courses.
- fraudblog newsletter. Do you want to be the first to know about new training courses becoming available? If so you should subscribe to our free Fraudblog Newsletter.
Card present (CP) versus card not present (CNP) transactions.
Consumer-present (CP) and consumer-not-present (CNP) are a spin on the credit-card industries’ definition of payment transactions. The credit card industry describes purchases as being either “card-present” or “card-not-present.” The difference between the two is the presence of the physical card. If a merchant processes a transaction in which the consumer physically gives the card to process the order, the transaction is considered card-present. If the merchant doesn’t take physical possession of the card to process the order, such as in the case of a telephone order, it is considered a card-not-present transaction. Our training courses will be talking about fraud from any payment type, but the concepts of card present and card not present still hold true; thus the reason for the generalization of the concept to CP and CNP. It is important to understand the fraud-prevention techniques used in the CP world do not translate to the CNP world. There are a number of books and training courses available for preventing fraud in the CP space, but very few resources for the CNP space. The specific payment options and fraud-prevention techniques discussed in these courses are designed specifically for the CNP space and will provide far better results for merchants in their CNP channels.
- SCORM compliant
- Available 24x7
- Practice quizzes, progress tracking
- Final Exams
- Certificates of completion
- Fast reliable online presentation
- Easy to use and understand
- Courses are broken down into 7 to 18 minute lessons to make it easier to find the time to complete the lessons with a busy schedule
- View a sample of our training portal learning environment
- Read Moreintroduction to ecommerce fraud fundamentals.
Provides participants foundation level knowledge about the theories, best practices and terminology surrounding electronic payment fraud. Presented in a standard format covering the history of eCommerce Fraud, consumer fraud, merchant fraud, fraudster motivation, fraud trends, identity verification and phishing.
- Read Moreintroduction to credit card chargebacks.
Covers the basic information about chargebacks everyone on a risk team needs to know from the manual review staff to the risk manager. Topics covered include basic definitions of chargebacks and other key terminology to the details of the representment process and evidence needed to dispute a chargeback.
- Read Moreintroduction to fraud manual review tools.
Provides methods for how to authenticate and verify a consumer’s name, address, phone and email online. It also provides demonstrations and examples of how to perform manual reviews using free and low cost online sites.
- Courses for ePayments - Introduction
- Courses for ePayments - Core
- Courses for International ePayments
- Courses for CNP Fraud - Introduction
- Courses for CNP Fraud - Core
- Courses for Acquiring
- Courses for eMarket Awareness
- Courses for Managers
- Courses for Consumers
- Career Tracks
- Full Course Listing
The Fraud Practice online training portal offers on-demand web based training related to eCommerce payments and fraud. We offer career tracks for fraud reviewers up to senior executives. Of course you always have the option to simply choose the courses that you think you really need.