ecommerce chargebackSpecialist TRACK

As a specialist track, this training track focuses on the efficient processing of chargebacks within an organization. Individuals that select this track will learn how to process daily chargeback feeds, perform analysis, spot delivery issues, report and monitor the health of a merchant account.

Target Audience: Fraud Agent, Finance Specialist, Account Manager, Payment Specialist

  • Course synopsis. While your acquirer or payment processor may train you and your team on how to access chargebacks from online, or to download them to your organization, that doesn't mean they will take the time, or have the experience, to teach you what you need to do with those chargebacks. Chargebacks represent a lot more than just fraud, and as an organization, it is in your best interest to have someone focused on chargebacks to determine which ones could possibly be reversed. Likewise a strong chargeback specialist can also be an effective monitoring mechanism to spot problems with the payment system, user experience, fulfillment process, customer service processes as well as some of your marketing programs. There aren't any schools teaching potential employees about how to interpret chargeback data. It is up to each business owner to develop their own training programs to train new employees in their call centers, risk teams and operations team about online payments, fraud, and chargeback management. The Chargeback Specialist Track provides a concise training regimen for individuals looking to enter into the risk space; and for employers to feel more confident that new employees will be productive in their new roles faster and with less overhead to get them going.
  • This career path consists of five (5) training courses:

    what can you expect to get out of these courses? Individuals taking this career track will be trained to take on roles within fraud teams as a Chargeback Specialist. As a chargeback specialist they will be able to perform general chargeback reconciliation, review chargebacks and sales documentation for posting of representments, conduct chargeback analytics to determine root cause analysis and provide a conduit to internal teams for general health indications of the CNP channel payment processes.
  • Training Objectives: (1) Learn about chargebacks, the way they are delivered and the process for reconciliation. (2) Learn about the rights of a merchant for representment and the steps required to complete the process. (3) Learn how to review chargebacks to determine underlying root cause analysis. (4) Learn how to perform analytics on chargeback data to determine what areas of the business operation may be having problems. (5) Learn how to discern first party versus third party fraud from chargeback data. (6) Discuss the ways some business models can affect chargeback churn rates.
  • Expected time to complete the Track: 4 to 6 hours (includes session tests and final exam). You don't need to take the entire career path in one sitting. This career path is broken down into a series of training sessions that last from 15 to 30 minutes each making it easy to work the training program into a busy schedule.
  • course access & availability. Unrestricted - Online, In-House and Webinar, This course is available online and can be started online at anytime, to be taken at your own pace. If you have any questions about the course please contact us at 1-888-227-0402 for more information.
  • Pricing & Online enrollment. Take this track online for only $440 by enrolling now.
  • we want 100% customer satisfaction. There is nothing worse than signing up for training only to find out that it wasn't on the topic you expected, or it wasn't advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.

short on
time?

If you only have time for one course take the "introduction to CNP Chargebacks."
  • Read Moreintroduction to credit card chargebacks.

    Covers the basic information about chargebacks everyone on a risk team needs to know, from the manual review staff to the risk manager. Topics covered include basic definitions of chargebacks and other key terminology to the details of the representment process and evidence needed to dispute a chargeback.

program overview

      • SCORM compliant
      • Available 24x7
      • Practice quizzes, progress tracking
      • Final Exams
      • Certificates of completion
      • Fast reliable online presentation
      • Easy to use and understand
      • Courses are broken down into 7 to 18 minute lessons to make it easier to find the time to complete the lessons with a busy schedule
      • View a sample of our training portal learning environment

The Fraud Practice

Includedcourses

  • Read MoreIntroduction to eCommerce credit card payments.

    Covers the credit card process flow defining each of the "payment players"; reviews payment concepts such as authorizations, settlements, reversals, chargebacks and the credit card association's high risk programs.

  • Read Moreintroduction to ecommerce fraud fundamentals.

    Provides participants foundation level knowledge about the theories, best practices and terminology surrounding electronic payment fraud. Presented in a standard format covering the history of eCommerce Fraud, consumer fraud, merchant fraud, fraudster motivation, fraud trends, identity verification and phishing.

  • Read Moreintroduction to credit card chargebacks.

    Covers the basic information about chargebacks everyone on a risk team needs to know, from the manual review staff to the risk manager. Topics covered include basic definitions of chargebacks and other key terminology to the details of the representment process and evidence needed to dispute a chargeback.

  • Read Moreadvanced analytics for credit card chargebacks.

    Introduces a methodology for performing chargeback monitoring and analytics including: how to classify chargebacks in terms of the underlying operational business functions from where they arise; performing chargeback impact analysis and interpreting chargeback data to identify specific problems to include types of fraud attacks.

  • coursecatalogue

    The Fraud Practice online training portal offers on-demand web based training related to eCommerce payments and fraud. We offer career tracks for fraud reviewers up to senior executives. Of course you always have the option to simply choose the courses that you think you really need.