ecommerce AcquiringSpecialist TRACK

As a specialist track this training track focuses on providing acquirer account management personnel knowledge on common merchant related operational processes and tools related to fraud management so they can excel at account management.

Target Audience: Operations Specialist, Finance Specialist, Account Manager, Payment Specialist, Chargeback Support, Sales Engineer

  • Course synopsis. Regardless if you are new to the merchant acquiring space or an old hand looking to better understand fraud in the CNP channels, the eCommerce Acquiring Specialist track is designed to provide you with core knowledge you need to understand CNP fraud in general, merchant fraud, merchant underwriting considerations and best practices for chargeback management from a merchant perspective. There aren't any schools teaching merchants about how to interpret chargeback data. It is up to each business owner to develop their own training programs to train new employees in their call centers, risk teams and operations team about online payments, fraud, and chargeback management. The Acquiring Specialist track positions individuals to be better partners and representatives for their merchant base.
  • This career path consists of six (6) training courses:

    what can you expect to get out of this career Track? Individuals taking this career track will be trained to take on roles within fraud teams as an Acquiring Specialist. As an Acquiring Specialist they will be able to support merchant prospecting and onboarding by providing initial analysis of potential underwriting problems; being able to discuss and work with merchants on how to work with chargebacks as well as to explain how the credit card processing flow works.
  • Training Objectives:(1) Learn the signals for potential merchant fraud. (2) Learn about chargebacks, the way they are delivered and the process for reconciliation. (3) Learn how to review chargebacks to determine underlying root cause analysis. (4) Learn how to analyse potential merchant prospects to determine potential underwriting risk. (5) Learn how to discern first party versus third party fraud from chargeback data. (6) Discuss the ways some business models can affect chargeback churn rates.
  • Expected time to complete the track: 6 to 9 hours (includes session tests and final exam) (You don't need to take the entire career path in one sitting. This career path is broken down into a series of training sessions that last from 8 to 15 minutes each making it easy to work the training program into a busy schedule.)
  • course access & availability. Unrestricted - Online, In-House and Webinar, This course is available online and can be started online at anytime, to be taken at your own pace. If you have any questions about the course please contact us at 1-888-227-0402 for more information.
  • Pricing & Online enrollment. Take this track online for only $500 by enrolling now.
  • we want 100% customer satisfaction. There is nothing worse than signing up for training only to find out that it wasn't on the topic you expected, or it wasn't advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.

short on
time?

If you only have time for one course take "advanced analytics for credit card Chargebacks."
  • Read Moreadvanced analytics for credit card chargebacks.

    Introduces a methodology for performing chargeback monitoring and analytics including: how to classify chargebacks in terms of the underlying operational business functions from where they arise; performing chargeback impact analysis and interpreting chargeback data to identify specific problems to include types of fraud attacks.

program overview

      • SCORM compliant
      • Available 24x7
      • Practice quizzes, progress tracking
      • Final Exams
      • Certificates of completion
      • Fast reliable online presentation
      • Easy to use and understand
      • Courses are broken down into 7 to 18 minute lessons to make it easier to find the time to complete the lessons with a busy schedule
      • View a sample of our training portal learning environment

The Fraud Practice

Includedcourses

  • Read MoreIntroduction to eCommerce credit card payments.

    Covers the credit card process flow defining each of the "payment players"; reviews payment concepts such as authorizations, settlements, reversals, chargebacks and the credit card association's high risk programs.

  • Read Moreintroduction to ecommerce fraud fundamentals.

    Provides participants foundation level knowledge about the theories, best practices and terminology surrounding electronic payment fraud. Presented in a standard format covering the history of eCommerce Fraud, consumer fraud, merchant fraud, fraudster motivation, fraud trends, identity verification and phishing.

  • Read Moreintroduction to credit card chargebacks.

    Covers the basic information about chargebacks everyone on a risk team needs to know from the manual review staff to the risk manager. Topics covered include basic definitions of chargebacks and other key terminology to the details of the representment process and evidence needed to dispute a chargeback.

  • Read Moreecommerce merchant fraud signals

    In this session we first define different types of Merchant Fraud then address many signals high risk merchants may show while providing examples for each. This session additionally considers many different signals that can be present when using various anti-fraud tools.

  • Read Moreadvanced analytics for credit card chargebacks.

    Introduces a methodology for performing chargeback monitoring and analytics including: how to classify chargebacks in terms of the underlying operational business functions from where they arise; performing chargeback impact analysis and interpreting chargeback data to identify specific problems to include types of fraud attacks.

  • Read Moreintroduction to ecommerce merchant underwriting considerations.

    Attendees of this course can expect to learn about the factors and traits of a merchant that influence their level of risk, the various controls acquirers use to mitigate risk and how mandating certain controls can restrict the pool of potential merchants, as well as learning about many sources and techniques for verifying ecommerce merchants coming from all over the world.

  • coursecatalogue

    The Fraud Practice online training portal offers on-demand web based training related to eCommerce payments and fraud. We offer career tracks for fraud reviewers up to senior executives. Of course you always have the option to simply choose the courses that you think you really need.