ecommerce PaymentSpecialist TRACK

As a specialist track, this training track focuses on providing individuals the information they need to effectively plan for, deliver and manage the most common forms of CNP payments in the industry.

Target Audience: Product Manager, eCommerce Business Analyst

  • Course synopsis. For those individuals that have the responsibility to manage payment planning and support within an organization, either from a product management or a product development consideration, the eCommerce Payment Specialist Track is designed to provide you with an overview knowledge of how the most common forms of CNP payments work. This track will also provide you with a basic understanding of fraud risks related for taking payments through the eCommerce channel.
  • This career path consists of six (6) training courses:

    what can you expect to get out of this cAreer Track? Individuals taking this career track will be trained to take on roles within fraud teams as a Payments Specialist (Product Manager, eCommerce Business Analyst). As a Payments Specialist they will be able to perform and provide guidance into business strategic planning for the review, addition and support of payments related to the eCommerce channel.
  • Training Objectives: (1) Learn about the key players and steps required to take credit card, ACH, PayPal and credit term payments online. (2) Learn about the impact of fraud, and the importance of the role to prevent fraud in a business. (3) Learn about chargebacks, the way they are delivered and the process for reconciliation. (4) Learn about the rights of a merchant for representment and the steps required to complete the process. (5) Learn how to review chargebacks to determine underlying root cause analysis.
  • Expected time to complete the Track: 7 to 9 hours (includes session tests and final exam) (You don't need to take the entire career path in one sitting. This career path is broken down into a series of training sessions that last from 8 to 15 minutes each making it easy to work the training program into a busy schedule.)
  • course access & availability. Unrestricted - Online, In-House and Webinar
  • Pricing & Online enrolment. Take this course online for only $330 by enrolling now.

  • If you have already completed a previous training track within the past 12 months you may be entitled to a discount on this track, please contact us directly to determine what your cost would be to complete this track.
  • we want 100% customer satisfaction. There is nothing worse than signing up for training only to find out that it wasn't on the topic you expected, or it wasn't advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.

short on
time?

If you only have time for one course take the Introduction to ecommerce credit card payments.
    • Read MoreIntroduction to eCommerce credit card payments.

      Covers the credit card process flow defining each of the "payment players"; reviews payment concepts such as authorizations, settlements, reversals, chargebacks and the credit card association's high risk program.

program overview

      • SCORM compliant
      • Available 24x7
      • Practice quizzes, progress tracking
      • Final Exams
      • Certificates of completion
      • Fast reliable online presentation
      • Easy to use and understand
      • Courses are broken down into 7 to 18 minute lessons to make it easier to find the time to complete the lessons with a busy schedule
      • View a sample of our training portal learning environment

The Fraud Practice

Includedcourses

  • Read MoreIntroduction to eCommerce credit card payments.

    Covers the credit card process flow defining each of the "payment players"; reviews payment concepts such as authorizations, settlements, reversals, chargebacks and the credit card association's high risk programs.

  • Read Moreintroduction to ach payments.

    Covers the ACH process flow defining each of the "payment players"; reviews payment concepts such as clearing times, reversals, NSF, push and pull options, good funds and bad debt risk.

  • Read Moreintroduction to paypal & accepting paypal payments.

    Covers how PayPal payments work from consumer and merchant perspectives; the impact PayPal payments can have on sales conversion and the fraud implications of taking PayPal payments.

  • Read Moreintroduction to accepting credit term payments.

    Covers typical credit terms process flow defining each of the "payment players"; reviews payment concepts such as credit risk, underwriting, bad debt, collections and 3rd party providers.

  • Read Moreintroduction to ecommerce fraud fundamentals.

    Provides participants foundation level knowledge about the theories, best practices and terminology surrounding electronic payment fraud. Presented in a standard format covering the history of eCommerce Fraud, consumer fraud, merchant fraud, fraudster motivation, fraud trends, identity verification and phishing.

  • Read Moreintroduction to credit card chargebacks.

    Covers the basic information about chargebacks everyone on a risk team needs to know from the manual review staff to the risk manager. Topics covered include basic definitions of chargebacks and other key terminology to the details of the representment process and evidence needed to dispute a chargeback.

  • coursecatalogue

    The Fraud Practice online training portal offers on-demand web based training related to eCommerce payments and fraud. We offer career tracks for fraud reviewers up to senior executives. Of course you always have the option to simply choose the courses that you think you really need.