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Using Compelling Evidence to Combat Chargebacks for Your Business

Guest Post & Case Study by: J. Carlson, Certified eCommerce Fraud Professional Chargebacks involve quite a few stringent processes and complex procedures. Making sure you provide adequate information when challenging a chargeback dispute is key. One thing that you can do is provide compelling evidence in those cases where the cardholder has claimed Fraud – Card

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Reports Show Merchants Struggle to Balance Fraud Prevention and Sales Conversion

Card Not Present channel Merchants cite order rejection rates of nearly 3 percent for domestic transactions and nearly 7 percent for international orders. Meanwhile more than half of merchants depend on AVS and CVV checks, considering them to be effective fraud tools. While most merchants measure fraud rates and order rejection rates, far fewer take

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Amazon Increased Conversion Additional 36% After Fixing Early Issues on Prime Day

According to marketing analytics data from Jumpshot, when Amazon’s Prime Day kicked-off on Monday July 16 their daily sales conversion rate was just 4.5 percent higher than the previous Monday. On Tuesday July 17, however, after Amazon resolved many technical issues, the largest online retailer enjoyed a sales conversion rate 40 percent higher than the

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PayPal Completes $120 Million Acquisition of Simility

PayPal completes their fifth acquisition in the past 12 months, this time purchasing machine learning fraud prevention provider Simility for $120 million. PayPal COO Bill Ready says each of these five recent acquisitions are part of the company’s effort to strengthen the services they provide to merchants. Simility was founded in 2014, they are based

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More Use Starbucks App for Mobile Payment than Who Use Apple Pay in US

Although Apple Pay is the most popular cross-merchant mobile wallet with more users than Google Pay and Samsung Pay combined, the Starbucks app was used for by nearly 1 million more US consumers for mobile payments in 2017, according to data from eMarketer. This data is extrapolated from surveys of US consumers age 14 and

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Couple Serving 5 Years for $1.2 Million in Friendly Fraud

An Indiana couple made over 2,700 purchases from Amazon over the period of a few years, creating new accounts and morphing their identities to continually report goods as damaged or never having arrived. The professional fraudsters stole more than $1.2 million in electronics, but now each face more than five years behind bars. Erin and

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Hyundai Follows Ford and Chevy with Partnerships to Develop In-Car Mobile Payments

Hyundai recently announced they are developing a mobile wallet while also partnering with a restaurant and two major gas stations for accepting payments made from a car’s touchscreen, or what is known as an infotainment system. This approach is similar to Ford, who offers a mobile app with wallet for storing payment cards, while Chevy

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How WireCash Manages Fraud and Found Success Underwriting Digital Money Transfers to High Risk Markets

How well would your fraud management program perform if your organization depended on it for doing business with customers from countries like Ukraine and Nigeria? Now what if we said your business was facilitating money remittances to these countries? WireCash is doing just that, and we sought to uncover how this could be possible by

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Many Not Ready for GDPR Requirements Including 72 Hour Breach Notification

The European Union’s General Data Protection Regulation (GDPR) goes into effect May 25th and will apply to any collecting and storing information on EU consumers, with fines for non-compliance as high as €20 million or 4 percent of annual revenue. Despite the hefty potential penalties, just 52 percent of organizations said they will be GDPR

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NYPD Trials New Skimming Detection Device “Skim Reaper”

A computer science professor and two graduate students invented a device used to check ATMs and card readers to detect the presence of a skimming device. Dubbed the Skim Reaper, the New York Police Department has been using a handful of these devices since February to combat card skimming. Card skimming at ATMs, gas pumps

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