As we enter the 4th quarter eCommerce fraud teams are ramping operations to support the holiday rush. The blunt force of added resources stretches management bandwidth and impacts team engagement. Managers can quickly assess their team’s engagement and apply a strategy that will help drive fraud team engagement to peak levels during the 4th quarter.
It is critical for senior management to be prepared with a strategy to keep the fraud team engaged as it grows along with the transaction volumes. Consider several simple tasks managers can focus on today while fraud teams endure the peak sales and fraud attempt season.