In the United States debit interchange rates will be capped at around 21 cents beginning in October, 2011. Meanwhile, more states explore eCommerce tax revenues as a solution to budget deficits. In the European Union recent amendments to the Consumer Rights Directive improve customer refund and return rights affecting all internet, phone and mail order transactions. The US and EU continue to draft legislation and regulations affecting eCommerce.
Case Study – ATMCASH.com.We always seem to hear about the successful fraudsters who cheated merchants, but we don’t often hear about the successful merchants in stopping fraudsters. ATMCASH is an online money remittance business that, since its inception in 2005, has been able to maintain fraud losses well below the expected rates for their high risk vertical market. This is a remarkable feat for any online business, but an even greater accomplishment in the money movement vertical, an industry that sees a persistently high number of fraud attempts while the costs of fraud prevention and fraud losses have driven many entrants out of business. READ MORE
David Montague will be presenting a session at this year’s Litle & Co. Client Conference held in Boston, MA this June.
A recent rule change from MasterCard shifts the liability from merchants to issuers when subsequent fraud related chargebacks come in for a credit card account that has already had two fraud chargebacks and should have been closed by the issuer. This rule change applies to specific chargeback reason codes and will benefit merchants for chargeback re-presentment.
Now more than ever, merchants need to focus on how they can keep customers coming back to their website. Focusing on increasing repeat business will increase efficiency and create long lasting relationships with brand loyal consumers. Here’s 7 ideas to help increase sales conversion through getting consumers to return to your website.
A recent study finds that more than half of second-hand mobile phones contain personally identifiable information of the previous owner.
David Montague discusses eCommerce payments and risk trends while interviewed by the Merchant Risk Council for their Industry Insights publication.
Don’t miss the Merchant Risk Council’s 2011 e-Commerce Payments and Risk Conference where David Montague will be presenting a session. The conference takes places March 22-24, 2011 at the Wynn in Las Vegas, Nevada.
An increase in credit card ownership in the United States signals consumers are ready to start spending once again. Increasing consumer familiarity and preference towards online shopping is another reason experts expect eCommerce to continue to expand, and at strong growth rates, over the next five years.