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Mobile Payment Volume at the Point-of-Sale Will More Than Double in 2015 and is Expected to Grow by More Than 200 Percent Next Year

According to a new forecast from eMarketer, U.S. mobile payments at the point-of-sale, including NFC, QR codes and other methods, will grow from under $4 billion in 2014 to nearly $9 billion this year before really taking off in 2016 when mobile contactless payments are expected to exceed $27 billion. The number of mobile proximity payment users in the U.S. is expected to double over this time frame while the average amount each user spends via mobile at the point-of-sale grows nearly threefold.

While the number of consumers in the U.S. who make mobile payments at the point-of-sale is increasing quickly, it is still only a small subset of all mobile users. eMarketer estimates that 10 percent of smartphone owners made a mobile POS purchase in 2014, and this is expected to grow to 19 percent by the end of 2016. By 2019, however, it is forecasted that nearly one-third of smartphone users and more than one-quarter of all mobile phone users will make at least one mobile POS purchase per year.

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Samsung Pay and CurrentC Grow Their Reach with New Partnerships

One of the more difficult and most important aspects of building a successful mobile wallet is ensuring that consumers can use it with the payment cards and mobile devices they want to use. By forming agreements with fourteen major card issuers and Verizon Wireless to support their mobile wallet, Samsung Pay as greatly expanded their potential user base. Similarly, through partnerships with Chase Pay and an ACH-based mobile payment service, MCX looks to make their CurrentC mobile wallet more attractive to consumers and merchants in advance of their full launch sometime next year.

At launch Samsung Pay could be used with a few Galaxy S6 and Note5 model smartphones operating on the AT&T, T-Mobile, Sprint and U.S. Cellular networks. Verizon, with over 100 million postpaid subscribers, was notably missing, but on October 21st the companies announced their partnership that would allow Verizon customers to use to Samsung Pay on eligible phones.

Chase announced a mobile wallet of their own, Chase Pay, and unexpectedly included MCX, or the Merchant Consumer Exchange, as a launch partner. MCX started a limited trial in September with their mobile wallet, CurrentC, in Columbus, Ohio. The Chase Pay-MCX partnership benefits both parties.

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PayPal Evolving P2P Payment App Venmo to Support Online and Mobile B2C Transactions

The popular person-to-person payment service Venmo has continued to grow in terms of its user base and total payment volume, but with transaction fees waived for bank account and debit card based payments the company likely hasn’t yielded much profit. Intent on changing that, parent company PayPal recently announced plans that will enable merchants accepting PayPal to begin accepting Venmo for business-to-consumer transactions online and via mobile apps. PayPal CEO Dan Schulman said Venmo will be “fully monetized” by the end of 2016.

The company will start by targeting existing PayPal merchants. Tests will start by the end of this year where merchants will be able to accept Venmo and pay the same rates they do to accept PayPal, typically 30 cents per transaction plus 2.9 percent.

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Visa Inc. Acquisition of Visa Europe Will Bring 3 Billion Active Cards Under Single Entity

Visa Inc., the U.S. based publicly traded organization, announced on Monday November 2nd that they would be acquiring Visa Europe Ltd., their London-based counterpart, for $23.4 billion in cash and stock. The acquisition will increase the number Visa Inc. payment card accounts by 20 percent and total payment processing volume by approximately one-third. The deal, pending regulatory approval, is expected to close by June of 2016.

According to their annual earnings report, Visa Europe managed over 500 million payment card accounts and processed more than 16 billion transactions worth $1.65 trillion in 2014. Visa Europe netted €219.8 ($241) million over that time, which was a 29 percent increase in profit from the year before. For comparison, Visa Inc. processed $1.265 trillion, about three-fourths of what Visa Europe processes annually, in the fiscal quarter ending this past September, and has 2.44 billion active card accounts.

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The Fraud Practice and CardinalCommerce Kickoff the 3rd Annual Consumer Authentication Survey

Take the survey today to be entered in up to 5 drawings to win a new Apple Watch Sport™. The earlier you take the survey the more chances you have to win as a new drawing will be held each week.

The Fraud Practice and CardinalCommerce are proud to announce that the 3rd Annual Consumer Authentication Survey is now underway. Continuing with the success and momentum of the first two installments, the latest survey and coming 2016 report will continue to track the changing perceptions and trends around Consumer Authentication programs, how they are most successfully implemented and their impacts on chargebacks, risk management and the customer experience.

Please be sure to take the Consumer Authentication Survey this week. All who complete the survey will be entered in up to five drawings to win a brand new Apple Watch Sport™, and will additionally receive an advance copy of the Consumer Authentication Survey Report.

Take the Survey Today

More information about the Consumer Authentication Survey

 
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MasterCard Announces Identity Check, Which Will Support Biometric and SMS Authentication by 2016

MasterCard recently announced a new suite of authentication options for the online and mobile channel, branded MasterCard Identity Check, which will use various forms of biometrics and SMS one-time-passwords to authenticate card not present transactions. The service is expected to launch in the U.S. by mid-2016 with a global launch planned for the following year.

MasterCard Identity Check was announced in an early October press release from the card association, which also included results from a recent survey MasterCard commissioned asking consumers about password habits. The survey highlighted the frustrations consumers have with passwords and their inherent security risks, while MasterCard’s new Identity Check service seeks to address these problems.

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CNP Merchants Brace for Increased Fraud Post-EMV

A new study from Vesta and Javelin finds similarities and differences between merchants selling digital goods, physical goods or both when it comes to expectations for how fraud trends may change following the roll-out of EMV. More than half of all merchants worried about growing fraud cite EMV as a cause for this concern, but digital goods merchants are more likely to increase fraud and chargeback management spending over the next year relative to their counterparts.

Concerns around increasing fraud, and therefore risk and chargeback management spending, in a post-EMV world are certainly warranted. According to projections from Javelin, card fraud losses at the point-of-sale are expected to steadily decline from $6 billion in 2014 to $5 billion in 2018. Card Not Present channel fraud, however, is expected to nearly double from $10 billion to $19 billion over that same time frame.

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Dell to Acquire RSA Parent Company EMC for $67 Billion

Dell announced Monday they will be acquiring enterprise software, storage and security firm EMC in what will be the largest tech merger of all time at $67 billion. While the companies were competitors in the enterprise data server industry, EMC is also a major player in the risk space as the parent company of RSA, known for their SecurID two-factor authentication along with other risk detection and behavioral analysis solutions.

While Dell may be best known for their PC business they also offer enterprise data storage and security services. The acquisition of EMC will immediately bolster their place in this industry and will make the combined companies the third largest enterprise technology provider, behind only Hewlett-Packard and IBM in terms of revenue.

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The Fraud Practice Launches New Online Training Course to Help eCommerce Merchants Win More Chargeback Representments

Continuing to build on the more than 35 online training courses offered today, The Fraud Practice has released a new training course titled Successful Strategies for Chargeback Representment, now open for enrollment in our online training portal. Covering 60 different chargeback reason codes in about two hours of instruction time, this course explains the procedures and steps to follow from when a chargeback was received until it is reversed, including specific strategies for winning more disputes based on the chargeback reason.

Accompanying the latest addition to our online training catalog, The Fraud Practice is also launching the eCommerce Chargeback Professional certification, which marks the 10th CNP payment and risk certification track offered by The Fraud Practice. This new certification program expands on the existing eCommerce Chargeback Specialist certification, while those who have already earned this certification will be able to move up to the eCommerce Chargeback Professional for 50 percent off the already reduced certification upgrade cost.

For more information please see the:

Full Press Release

Successful Strategies for Chargeback Representment Course Information Page

eCommerce Chargeback Professional Certification Track Information Page

 
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Visa Updates to Chargeback Dispute Rules Regarding Compelling Evidence Take Effect in October

The world’s largest card brand announced the second phase of updates, new rights and options for merchants as it pertains to chargeback representment and compelling evidence. The concept of compelling evidence was first introduced in 2013 to expand the types of documentation merchants could use to dispute chargebacks, while the next phase of updates, which continue to focus on eCommerce and digital goods, will go into effect on October 17th.

Many merchants have October 1st marked on their calendars, the date when the EMV liability shift occurs in the United States, but October 17th is an important date as well.

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