While fraudsters are leveraging the pandemic crisis to commit more fraud, the increase in volumes, shipping delays and struggle to manage certain inventory is creating a unique set of problems. If not managed properly, merchants will see an increase in preventable, non-fraud related chargebacks and disputes. Here’s what merchants can do: Read More
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MasterCard Acquires Ethoca, Post-Transaction Provider Pioneer
MasterCard announced on March 12 their acquisition of Ethoca, pioneer of the chargeback or issuer alert service. The acquisition is expected to close by the end of the second quarter and terms of the deal were not disclosed. Ethoca came to market in 2005 with the first card issuer-to-merchant collaboration network, their Ethoca Alerts service.
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Using Compelling Evidence to Combat Chargebacks for Your Business
Guest Post & Case Study by: J. Carlson, Certified eCommerce Fraud Professional Chargebacks involve quite a few stringent processes and complex procedures. Making sure you provide adequate information when challenging a chargeback dispute is key. One thing that you can do is provide compelling evidence in those cases where the cardholder has claimed Fraud – Card
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The Fraud Practice and CardinalCommerce Kickoff the 3rd Annual Consumer Authentication Survey
Take the survey today to be entered in up to 5 drawings to win a new Apple Watch Sport™. The earlier you take the survey the more chances you have to win as a new drawing will be held each week. The Fraud Practice and CardinalCommerce are proud to announce that the 3rd Annual Consumer Authentication Survey
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The Fraud Practice Launches New Online Training Course to Help eCommerce Merchants Win More Chargeback Representments
Continuing to build on the more than 35 online training courses offered today, The Fraud Practice has released a new training course titled Successful Strategies for Chargeback Representment, now open for enrollment in our online training portal. Covering 60 different chargeback reason codes in about two hours of instruction time, this course explains the procedures
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Visa Updates to Chargeback Dispute Rules Regarding Compelling Evidence Take Effect in October
The world’s largest card brand announced the second phase of updates, new rights and options for merchants as it pertains to chargeback representment and compelling evidence. The concept of compelling evidence was first introduced in 2013 to expand the types of documentation merchants could use to dispute chargebacks, while the next phase of updates, which
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Card Issuer False Positives Represent $118 Billion in Lost Processing Volume
According to a recent study by Javelin Strategy & Research, issuers left $118 billion on the table last year by wrongly declining payment card transactions for suspicion of fraud, known as an ‘insult’ or false positive. Nearly 60 percent of these issuer false positives occurred at the physical point-of-sale and about two-thirds were for transactions
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