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MasterCard Acquires Ethoca, Post-Transaction Provider Pioneer

MasterCard announced on March 12 their acquisition of Ethoca, pioneer of the chargeback or issuer alert service. The acquisition is expected to close by the end of the second quarter and terms of the deal were not disclosed. Ethoca came to market in 2005 with the first card issuer-to-merchant collaboration network, their Ethoca Alerts service.

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The Fraud Practice Launches New Online Training Course to Help eCommerce Merchants Win More Chargeback Representments

Continuing to build on the more than 35 online training courses offered today, The Fraud Practice has released a new training course titled Successful Strategies for Chargeback Representment, now open for enrollment in our online training portal. Covering 60 different chargeback reason codes in about two hours of instruction time, this course explains the procedures

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Visa Updates to Chargeback Dispute Rules Regarding Compelling Evidence Take Effect in October

The world’s largest card brand announced the second phase of updates, new rights and options for merchants as it pertains to chargeback representment and compelling evidence. The concept of compelling evidence was first introduced in 2013 to expand the types of documentation merchants could use to dispute chargebacks, while the next phase of updates, which

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The Fraud Practice Releases New Free White Paper on the use of Issuer Alerts to Enable Higher Sales Conversion

While most tend to focus on risk management tools and techniques that are applied before or during the point of transaction, our latest free white paper discusses the use of Issuer Alerts as a means of reducing chargebacks post-transaction, creating opportunities for organizations to focus more on sales conversion. Issuer Alerts provide notification of transactions

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