Home Posts tagged "chargebacks"
formats

Using Compelling Evidence to Combat Chargebacks for Your Business

Guest Post & Case Study by: J. Carlson, Certified eCommerce Fraud Professional Chargebacks involve quite a few stringent processes and complex procedures. Making sure you provide adequate information when challenging a chargeback dispute is key. One thing that you can do is provide compelling evidence in those cases where the cardholder has claimed Fraud – Card

(More)…

 
Comments Off on Using Compelling Evidence to Combat Chargebacks for Your Business.
formats

The Impact of Fraud Beyond Direct Financial Losses

Because eCommerce fraud is already painful with the reversal of funds, chargeback fees and lost product, the indirect costs are often ignored or are just an afterthought. Recent studies show the lasting impact payment fraud has on consumers, merchants and issuers, indicating that the cost of fraud continues beyond the initial loss. Increasing fraud has

(More)…

 
formats

CNP Merchants Brace for Increased Fraud Post-EMV

A new study from Vesta and Javelin finds similarities and differences between merchants selling digital goods, physical goods or both when it comes to expectations for how fraud trends may change following the roll-out of EMV. More than half of all merchants worried about growing fraud cite EMV as a cause for this concern, but digital goods merchants are more

(More)…

 
formats

The Fraud Practice Launches New Online Training Course to Help eCommerce Merchants Win More Chargeback Representments

Continuing to build on the more than 35 online training courses offered today, The Fraud Practice has released a new training course titled Successful Strategies for Chargeback Representment, now open for enrollment in our online training portal. Covering 60 different chargeback reason codes in about two hours of instruction time, this course explains the procedures

(More)…

 
formats

The Fraud Practice Releases New Free White Paper on the use of Issuer Alerts to Enable Higher Sales Conversion

While most tend to focus on risk management tools and techniques that are applied before or during the point of transaction, our latest free white paper discusses the use of Issuer Alerts as a means of reducing chargebacks post-transaction, creating opportunities for organizations to focus more on sales conversion. Issuer Alerts provide notification of transactions

(More)…

 
formats

Avoiding Customer Service Chargebacks for your Online Business

Tips and techniques for avoiding preventable, customer service based chargebacks for small to mid-sized merchants are discussed in this guest post article from a Certified eCommerce Fraud Professional. Read More

 
formats

Common Chargebacks Often Associated with First Party Fraud

There are many schemes used to defraud eCommerce merchants which range from buying goods with compromised identity and payment account information to consumers using their real information and later abusing either the merchant’s return policies or their issuing bank’s chargeback and dispute process in attempts to keep both the purchased good or service and their

(More)…

 
formats

Issuing Banks Becoming More Strict with Friendly Fraud Chargeback Claims

In response to an increasing number of consumers making erroneous chargeback claims that a good was never received or a transaction was never authorized, issuing banks have adjusted their chargeback procedures to demand more from consumers initiating the chargeback while also ruling in favor of the merchant more often than before. Read More

 
formats

MasterCard Changes to Chargeback Policy Benefits Online Merchants

A recent rule change from MasterCard shifts the liability from merchants to issuers when subsequent fraud related chargebacks come in for a credit card account that has already had two fraud chargebacks and should have been closed by the issuer. This rule change applies to specific chargeback reason codes and will benefit merchants for chargeback

(More)…

 
© The Fraud Practice LLC 2012