Home Posts tagged "Friendly Fraud"
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Using Compelling Evidence to Combat Chargebacks for Your Business

Guest Post & Case Study by: J. Carlson, Certified eCommerce Fraud Professional Chargebacks involve quite a few stringent processes and complex procedures. Making sure you provide adequate information when challenging a chargeback dispute is key. One thing that you can do is provide compelling evidence in those cases where the cardholder has claimed Fraud – Card

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Couple Serving 5 Years for $1.2 Million in Friendly Fraud

An Indiana couple made over 2,700 purchases from Amazon over the period of a few years, creating new accounts and morphing their identities to continually report goods as damaged or never having arrived. The professional fraudsters stole more than $1.2 million in electronics, but now each face more than five years behind bars. Erin and

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Common Chargebacks Often Associated with First Party Fraud

There are many schemes used to defraud eCommerce merchants which range from buying goods with compromised identity and payment account information to consumers using their real information and later abusing either the merchant’s return policies or their issuing bank’s chargeback and dispute process in attempts to keep both the purchased good or service and their

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Issuing Banks Becoming More Strict with Friendly Fraud Chargeback Claims

In response to an increasing number of consumers making erroneous chargeback claims that a good was never received or a transaction was never authorized, issuing banks have adjusted their chargeback procedures to demand more from consumers initiating the chargeback while also ruling in favor of the merchant more often than before. Read More

 
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Return Fraud Statistics from the NRF

The National Retail Federation estimates that return fraud cost merchants $14.37 billion in 2011 up from $13.66 billion in 2010. In a survey of over 100 retailers the NRF found that return fraud affects an overwhelming majority of merchants through various types of friendly fraud schemes. Read More

 
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Repeat Friendly Fraudsters Caught for Commission Scam

Two U.S. brother’s, Andrew and Allen Chiu, we’re blocked from making purchases from Nordstrom.com after excessive chargeback claims and causing the department store significant losses in friendly fraud. The two then moved on to a scam in which they illegitimately earned commission payouts, but they have since been arrested and have pled guilty on charges

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Best Buy Using Shared Return and Exchange Data to Prevent Friendly Fraud

In efforts to combat merchandise return fraud retailer Best Buy has instituted a system where they scan an identity document when someone makes a return in-store. If the person has suspicious return and exchange habits they may be blocked from making future returns for 90 days. Read More

 
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