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The Holiday Season is Also Fraud Season

It’s no secret that fraudsters increase their activity and fraud attempts during the holiday season when many merchants are at peak volume, but considering other fraud factors ACI Worldwide predicts a more than 40 percent increase in fraud this holiday season.  Meanwhile the FBI warns of fraudulent merchants, mobile apps with malware and work from

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The Fraud Practice Releases New White Paper Helping Merchants Build the Business Case to Consider Outsourcing Manual Reviews

Since many merchants rely on manual reviews for effective risk management they should be performed in the most cost effective way. This white paper is focused on building the business case for making considerations around maximizing the net benefit of performing manual reviews, whether they are performed internally, by a third party or a combination

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How Manual Review Metrics Vary Across Small and Large Merchants

It can be difficult for merchants to really understand how well they are performing with manual reviews for online fraud management relative to their peers. In this FraudBlog post we look at merchant reported statistics from three surveys covering merchants of all sizes in North America and the United Kingdom highlighting major differences between high

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The Impact of Manual Reviews on Your Customers and Brand

The Fraud Practice discusses the importance of taking the time to consider the options for performing manual review as it is a good way to protect the two most important assets a merchant has: their customer and their brand. When an order has a mix of high and low risk signals or the merchant just

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Outsourcing Manual Review Doesn’t Have to be an All-or-Nothing Decision

Many merchants struggle to fully handle risk management and manual reviews in-house, especially with changes in volume and fraud patterns. While many organizations are aware there are third party vendor manual review services available in the market, fewer merchants are aware that when it comes to outsourcing manual review it doesn’t have to be an

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Keep Fraud Teams Engaged During the Peak eCommerce Sales Season

As we enter the 4th quarter eCommerce fraud teams are ramping operations to support the holiday rush. The blunt force of added resources stretches management bandwidth and impacts team engagement. Managers can quickly assess their team’s engagement and apply a strategy that will help drive fraud team engagement to peak levels during the 4th quarter.

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Considerations for Handling Increased Traffic and Changing Consumer Preferences this Holiday Season

Online shopping has grown year-after-year while becoming an increasingly important portion of total Q4 retail sales. Last Cyber Monday online spending in the U.S. alone exceeded $1.4 billion while the share of Black Friday sales occurring online has increased from 3.5 to nearly 7 percent since 2005. Online and multichannel merchants must make many preparations for the

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Manual Fraud Prevention for Small Businesses

Reverse look-ups, IP address checks as well as several other free and low-cost manual review tools and techniques that can be done by small businesses are the topic of this guest article written by a Certified eCommerce Fraud Professional. Read More

 
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Press Release: Reversing the Identity Authentication Lookup

Comparison of the Identity Authentication and Reverse Lookup Techniques Merchants selling goods online and in the CNP channel at one point or another will need to apply techniques to authenticate consumer provided data to determine if it matches or goes together. Merchants typically rely on two common techniques:  Identity Authentication and Reverse Lookups, or in

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