introduction toecommerce FRAUD FUNDAMENTALS

Provides participants foundation level knowledge about the theories, best practices and terminology surrounding electronic payment fraud. Presented in a standard format covering the history of eCommerce Fraud, consumer fraud, merchant fraud, fraudster motivation, fraud trends, identity verification and phishing.

The following course is considered an introduction and requires no previous knowledge or training on the subject matter.

  • Course synopsis. As a business owner how do you know your customers are who they say are? How do you know if the payments they are making to you, using credit cards or ACH, are good? Fraud is on the rise, with a tough economy and the abundance of malware in the market today it is only a matter of time before your company becomes a target. As a business owner you need to understand how ecommerce fraud has evolved as well as how to assess your potential risk from fraud before you can expect to formulate a strategy to combat it. This course provides you with the background information you will need to fully appreciate and understand the level of risk your company is exposed to while providing basic guidance on how you should approach fraud management.
  • This course was last updated in September 2016 to include more recent data and discussions around data breaches, phishing, account takeover and other forms of fraud.
  • what can you expect to get out of this course? (1) For electronic payments, be able to define the differences and priority for managing fraud, credit and authentication. (2) Gain a basic understanding of how eCommerce fraud has evolved, being able to describe the characteristics of past attacks on eCommerce merchants. (3) Gain a basic understanding on the types of fraudsters, fraud attack methods and loss implications for fraudsters. (4) Be able to describe basic fraudster motivation based on the fraudster type.
  • Training Objectives: (1) Define the differences and priority for managing fraud, credit and authentication using electronic payments. (2) How has eCommerce fraud evolved? (3) What are the types, methods, motivations and loss implications for fraudsters?
  • Expected time to complete the course: 120 minutes (includes session tests and final exam).
  • course access & availability. Unrestricted - Online, In-House and Webinar
  • Pricing & Online enrolment. Take this course online for only $100 by enrolling now.
  • we want 100% customer satisfaction. There is nothing worse than signing up for training only to find out that it wasn't on the topic you expected, or it wasn't advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.

did you
know

we have 100 free articles related to ecommerce fraud available in our fraud library.

Our Fraud Library is an excellent training resource offering free articles and references to get you started. In our fraud library you will find articles on the fundamentals of fraud prevention as well as introductions to fraud prevention techniques and recent news related to preventing fraud online.

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program overview

      • SCORM compliant
      • Available 24x7
      • Practice quizzes, progress tracking
      • Final Exams
      • Certificates of completion
      • Fast reliable online presentation
      • Easy to use and understand
      • Courses are broken down into 7 to 18 minute lessons to make it easier to find the time to complete the lessons with a busy schedule
      • View a sample of our training portal learning environment

The Fraud Practice

trainingcourses

  • Read Moreintroduction to ecommerce fraud fundamentals.

    Provides participants foundation level knowledge about the theories, best practices and terminology surrounding electronic payment fraud. Presented in a standard format covering the history of eCommerce Fraud, consumer fraud, merchant fraud, fraudster motivation, fraud trends, identity verification and phishing.

  • Read Moreintroduction to credit card chargebacks.

    Covers the basic information about chargebacks everyone on a risk team needs to know from the manual review staff to the risk manager. Topics covered include basic definitions of chargebacks and other key terminology to the details of the representment process and evidence needed to dispute a chargeback.

  • Read Moreintroduction to fraud manual review tools.

    Provides methods for how to authenticate and verify a consumer’s name, address, phone and email online. It also provides demonstrations and examples of how to perform manual reviews using free and low cost online sites.