ecommerce chargebackProfessional TRACK

As a Professional Series track, this training program focuses on the efficient processing of chargebacks within an organization. This certification Track Builds on the eCommerce Chargeback Specialist program including additional training material on high risk fraud signals, friendly fraud, and specific strategies for representment driven by the chargeback reason code.

Target Audience: Fraud Agent, Finance Specialist, Account Manager, Payment Specialist

  • Course synopsis. The eCommerce Chargeback Professional Career Track is a specialized training and certification program providing both a comprehensive overview and the detailed steps to manage chargebacks in the CNP channel. This starts from beginning with transaction authorization and settlement, walks through the specific procedures for reconciling and  re-presenting chargebacks, while defining and discussing the relevant topics related to payments, card fraud, friendly fraud, chargeback management and winning chargeback disputes. The Chargeback Professional Track provides a concise training regimen for individuals looking to grow their skills and experience in the CNP payments and risk space; and for employers to feel more confident that chargeback and dispute management personnel will be productive in their roles faster and with less overhead to get them going.
  • This career path consists of six (6) training courses:

    what can you expect to get out of these courses? Individuals taking this career track will be trained to take on roles within fraud teams as a Chargeback Specialist. As a chargeback specialist they will be able to perform general chargeback reconciliation, review chargebacks and sales documentation for posting of representments, conduct chargeback analytics to determine root cause analysis and provide a conduit to internal teams for general health indications of the CNP channel payment processes.
  • Training Objectives: (1) Learn about chargebacks, the way they are delivered and the process for reconciliation. (2) Learn about the rights of a merchant for representment and the steps required to complete the process. (3) Learn how to review chargebacks to determine underlying root cause analysis. (4) Learn how to perform analytics on chargeback data to determine what areas of the business operation may be having problems. (5) Learn how to discern first party versus third party fraud from chargeback data. (6) Discuss the ways some business models can affect chargeback churn rates. (7) Understand and be able to perform the steps and processes for performing chargeback representment while recognizing the significance of compelling evidence. (8) Know the best strategies and documentation to provide to increase your chances of winning a chargeback dispute based on the specific chargeback reason code and other transaction details.
  • Expected time to complete the Track: 7 to 9 hours (includes session tests and final exam). You don't need to take the entire career path in one sitting. This career path is broken down into a series of training sessions that last from 15 to 30 minutes each making it easy to work the training program into a busy schedule.
  • course access & availability. Unrestricted - Online, In-House and Webinar, This course is available online and can be started online at anytime, to be taken at your own pace. If you have any questions about the course please contact us at 1-888-227-0402 for more information.
  • Pricing & Online enrollment. Take this track online for only $800 by enrolling now.enroll register in course
  • we want 100% customer satisfaction. There is nothing worse than signing up for training only to find out that it wasn't on the topic you expected, or it wasn't advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.

short on

If you only have time for one course take the "Successful Strategies for Chargeback Representment" course.
  • representmentRead More Successful Chargeback Dispute Strategies

    This course provides a comprehensive overview of the chargeback and representment lifecycle, process flow and parties involved; the steps and procedures to follow from when the chargeback was received until it is reversed; and the specific documentation, evidence and strategies needed for disputing chargebacks based on the chargeback reason.

program overview

      • SCORM compliant
      • Available 24x7
      • Practice quizzes, progress tracking
      • Final Exams
      • Certificates of completion
      • Fast reliable online presentation
      • Easy to use and understand
      • Courses are broken down into 10 to 20 minute lessons to make it easier to find the time to complete the lessons with a busy schedule

The Fraud Practice


  • Read MoreIntroduction to eCommerce credit card payments.

    Covers the credit card process flow defining each of the "payment players"; reviews payment concepts such as authorizations, settlements, reversals, chargebacks and the credit card association's high risk programs.

  • Read Moreintroduction to ecommerce fraud fundamentals.

    Provides participants foundation level knowledge about the theories, best practices and terminology surrounding electronic payment fraud. Presented in a standard format covering the history of eCommerce Fraud, consumer fraud, merchant fraud, fraudster motivation, fraud trends, identity verification and phishing.

  • Read Moreintroduction to credit card chargebacks.

    Covers the basic information about chargebacks everyone on a risk team needs to know, from the manual review staff to the risk manager. Topics covered include basic definitions of chargebacks and other key terminology to the details of the representment process and evidence needed to dispute a chargeback.

  • Read Moreecommerce buyer fraud signals.

    Outlines many different signals that high risk buyers may show looking at factors such as their account activity, profile data, behaviour and other signals that can be seen when using different anti-fraud tools.

  • representmentRead MoreSuccessful Strategies for Chargeback Representment.

    This course provides a comprehensive overview of the chargeback and representment lifecycle, process flow and parties involved; the steps and procedures to follow from when the chargeback was received until it is reversed; and the specific documentation, evidence and strategies needed for disputing chargebacks based on the chargeback reason.

  • Read Moreadvanced analytics for credit card chargebacks.

    Introduces a methodology for performing chargeback monitoring and analytics including: how to classify chargebacks in terms of the underlying operational business functions from where they arise; performing chargeback impact analysis and interpreting chargeback data to identify specific problems to include types of fraud attacks.

  • coursecatalogue

    The Fraud Practice online training portal offers on-demand web based training related to eCommerce payments and fraud. We offer career tracks for fraud reviewers up to senior executives. Of course you always have the option to simply choose the courses that you think you really need.