FeaturedWHITE paper

  • E-Commerce and Omni-Channel Fraud Following the Digital Acceleration
    This white paper examines the trends and common themes associated with merchants who thrived versus merely survived 2020 and the lasting changes on eCommerce and omni-channel retail. This includes a look at differences in risk management strategy architecture, readiness to scale and effective communication between the digital and physical worlds to support a true Unified Commerce strategy.



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E-Commerce and Omni-Channel Fraud Following the Digital Acceleration

It’s an understatement to say that 2020 was a difficult year, but the seismic shifts that occurred brought innovation and an unimaginable acceleration of growth in eCommerce. This is especially true in the world of retail, where the line between eCommerce and physical retail continued to blur. Throughout the pandemic, consumers flocked to the convenience and safety of online shopping, but still required the immediacy or convenience of curbside pickup. Retailers quickly learned that a true omni-channel strategy, while already important, was now a must-have for future success.

The intent of this white paper is to examine the common threads across organizations associated with success versus challenges in response to COVID-19, the economic shutdown it initiated and the lasting impacts on consumer preferences and purchasing behaviors. We examine the winning and losing trends across both pure play eCommerce and omni-channel merchants as all struggled to adjust to the paradigm shift that occurred in 2020.

Omni-channel fraud following the 2020 digital acceleration
  • Type: White Paper
  • Presented By: The Fraud Practice Inc. featuring Sift Network Data
  • Length: 18 pages
  • Cost: Free
  • Release Date: August, 2021


what to expect

Whether pure play eCommerce or brick-and-mortar first, all retailers were forced to adapt quickly in 2020. Some were able to make the necessary adjustments to survive, but others pivoted even further and implemented strategies to grow beyond even next year’s sales forecasts. What separated those who thrived from those who merely survived?

Organizations that succeeded embraced the evolution of their risk management strategies to support the unexpected growth. This mindset will remain important into the future as organizations navigate online and omni-channel sales in an era of increased volume, increased risk and increased consumer expectations. Understanding what is needed to maintain success in the current eCommerce and omni-channel environment is imperative, as many of the changes we’ve experienced in the wake of 2020 will continue to persist.

Receive a free copy of this white paper by completing the request form below.


  • Technique Overview Video Thumbnail
    Model-Based Fraud Scoring Technique Overview Video.

    Technique Overview videos are free resources for members of our OnlineFraudTraining.com website (free member account required for access). Technique Overview videos provide the essential information to understand how a fraud prevention technique works, how it fits into the context a risk management strategy and several key points and considerations regarding the use of this technique.

  • fraud library technique pages
    Technique Overview Pages- Fraud Library

    Listing over 50 eCommerce fraud prevention techniques. Learn more about each including how it fits in a risk management strategy, vendors supporting these services or techniques, alternative solutions and other key considerations.


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