The Buy Now, Pay Later (BNPL) alternative payment method is the hottest trend in payments right now. Amazon announced a major partnership with Affirm, Square will acquire Australian BNPL provider AfterPay, and now PayPal will acquire Paidy for $2.7 billion. All of this activity occurred in about a 40 day span.
13% of organizations today have adapted Machine Learning and AI into their fraud detection protocols. Another 25% of organizations plan on converting from a rule-based system within the next two years.
Merchants are less likely to dispute chargebacks on transactions originating from mobile wallets and significantly less likely to win those they choose to represent. Consumers may be more prone to commit friendly fraud with mobile wallet transactions and the dishonest ones may already be exploiting this trend.
Mobile and eCommerce shopping hit new highs this holiday season as Cyber Monday yet again beat its own record as the largest online shopping day in the U.S. with over $9.4 billion in eCommerce retail sales. This followed a record day for Black Friday which reached $7.4 billion in online sales while U.S. eCommerce volume on each day grew by nearly 20 percent year-over-year. One channel’s gain is another’s loss, however, as total holiday sales had a much more modest 3.4 percent growth. Department stores saw total holiday retail sales fall nearly two percent, despite growth of 7 percent in online sales. The biggest winner was mobile holiday sales, which increased 55 percent on CyberMonday year-over-year.
Unable to catch up to Apple, Samsung or Google Play, Chase Pay was used by less than 10 percent of Chase cardholders in the last 90 days, and the mobile app will be discontinued in early 2020.
Chase Pay launched in November 2016 and although being discontinued most of its features have been adopted elsewhere. While the mobile app is being shut down, the ability to login with Chase to pay on an eCommerce website displaying the Chase Pay logo will remain. Other Chase Pay features are available in Chase’s online banking app.
Cyber Monday 2018 was the largest online shopping day recorded in the U.S. with $7.9 billion in sales volume, according to Adobe Analytics. Online sales on Black Friday grew 24 percent from 2017 to $6.2 billion this year as mobile shopping and pick-up in-store saw the largest growth.
While Cyber Monday online spending increased about 20 percent year-over-year, mobile payment transactions represented $2.2 billion of the $7.9 billion sales total for the day. Mobile spending was up nearly 56 percent from Cyber Monday 2017. Adobe additionally estimates that online sales on Thanksgiving Day reached $3.7 billion, an increase of 29 percent from 2017.
Although Apple Pay is the most popular cross-merchant mobile wallet with more users than Google Pay and Samsung Pay combined, the Starbucks app was used for by nearly 1 million more US consumers for mobile payments in 2017, according to data from eMarketer.
This data is extrapolated from surveys of US consumers age 14 and older who have had made at least one proximity mobile payment in the prior six months. eMarketer estimates that 20.7 million US mobile proximity payment users made payment with the Starbucks mobile app, compared to 19.9 million who used Apple Pay, 9.3 million Google Pay and 8.4 million Samsung Pay users.
Hyundai recently announced they are developing a mobile wallet while also partnering with a restaurant and two major gas stations for accepting payments made from a car’s touchscreen, or what is known as an infotainment system. This approach is similar to Ford, who offers a mobile app with wallet for storing payment cards, while Chevy has partnered with Shell who holds the payment credentials within their own app.
Although the number of Apple Pay users worldwide more than doubled in 2017, this represents just 16 percent of iPhone owners that have activated Apple Pay, leaving opportunity for rivals like Samsung Pay and Alphabet, who is re-branding Android Pay to Google Pay, to catch up.
Apple is the leader when it comes to NFC mobile wallets today but overall usage of these mobile payment methods is still far from mainstream adoption. Although relatively new (Apple Pay launched in October 2014) and continuing to grow rapidly, increasing to 127 million Apple Pay users from 62 million in 2016, use of Apple Pay or any mobile wallet at the physical point-of-sale still pales in comparison to the use of credit cards. Estimates of Apple Pay users come from private equity firm Loup Ventures’ annual analysis of Apple Pay adoption.
Alibaba shattered previous sales records on Single’s Day in China, the largest global online shopping day of the year, reaching $25.3 billion in purchase volume across their Taobao and TMall platforms on November 11, 2017. Alibaba’s sales on this one day exceed the total volume of online sales in the United States from Thanksgiving through Cyber Monday, underscoring the size and significance of the Chinese eCommerce market.
Alibaba enjoyed $17.8 billion GMV on Single’s Day in 2016, previously the largest online shopping day of all time. On Single’s Day 2017, sales across Alibaba’s platforms increased by nearly 40 percent to $25.3 billion. Alibaba also reported that 90 percent of the gross merchandise volume came from mobile transactions.