This white paper examines the trends and common themes associated with merchants who thrived versus merely survived 2020 and the lasting changes on eCommerce and omni-channel retail. This includes a look at differences in risk management strategy architecture, readiness to scale and effective communication between the digital and physical worlds to support a true Unified Commerce strategy.
“Using Confidence Indicator Services to Enhance Qualification Capabilities in Online Applications” is the latest white paper from The Fraud Practice; released today and available free to download. This white paper defines and discusses Confidence Indicator services in the context of a “digital body language,” which can provide a view and indication of how a consumer answered critical risk questions that may validate or call into question what the user input or said. This can allow organizations to better detect high risk applicants, and accept more applicants where data was a limiting factor.
This risk management technique is defined and discussed in terms of how it works, the signals it provides and business use cases, to include application on-boarding, credit issuance and loan origination, insurance claims fraud and more.
Since many merchants rely on manual reviews for effective risk management they should be performed in the most cost effective way. This white paper is focused on building the business case for making considerations around maximizing the net benefit of performing manual reviews, whether they are performed internally, by a third party or a combination of both.
The Fraud Practice’s latest white paper, titled “Building the Business Case: When it Makes Sense to Outsource Manual Reviews”, seeks to help organizations build out this business case and is available for free today.
The Fraud Practice and CardinalCommerce are hosting a webinar on Thursday April 16th at 2:00 PM ET / 11:00 AM PT to discuss the most significant findings and implications from this year’s Consumer Authentication Survey. All who register for the webinar will receive a free copy of the Use of Consumer Authentication in eCommerce white paper.
Now in its second year, the Consumer Authentication Survey once again collected industry perspectives regarding the market sentiment, use and implementation of Consumer Authentication programs such as Verified by Visa and MasterCard SecureCode. After setting the baseline with the inaugural Consumer Authentication Survey, the second annual edition provides insight on who is using Consumer Authentication today, how they are using it, what the industry thinks of this technique and why, as well as what has changed in the past year.
Whether or not Consumer Authentication programs are used or supported by an organization today, the experience and information shared by others in the industry can provide useful context and insights. The important trends, key survey findings and market implications from the 2nd annual Consumer Authentication Survey will be highlighted in the April 16th webinar hosted by CardinalCommerce and The Fraud Practice, while full survey results are detailed in the white paper that will be provided to all attendees.
Although often overlooked, post-transaction monitoring and reporting are important secondary capabilities that can lead to improvements in a risk management program. Post-transaction procedures often increase the value of existing techniques such as velocity checks, link analysis and other techniques. This enables organizations to utilize these techniques more proactively to better prevent repeat and morphing fraud attacks rather than just containing them.
For all organizations, it is worth taking the time to consider how the use of post-transaction monitoring and reporting tools could augment and improve current risk management practices and strategies. To help organizations better understand these post-transaction techniques, The Fraud Practice has released a free white paper titled “Utilizing Post-Transaction Fraud Prevention in a Risk Solution” which is now available.
Additionally, The Fraud Practice is hosting a webinar on September 30th at 1:00 PM ET including David Montague, President and Lead Consultant of The Fraud Practice, along with Erika Gallo, Director of Global Risk Management for ReD, elaborating on the best practices and considerations for making effective use of post-transaction risk management techniques.