Low cost monitoring option for small to large merchants.
THE CHARGEBACK MONITORING SERVICE GOES WELL BEYOND CALCULATING FRAUD AND CHARGEBACK LEVELS TO PROVIDE EARLY INDICATIONS OF PROBLEMS WITH A COMPANY’S PAYMENT SYSTEMS, OPERATIONAL PROCEDURES, POLICIES, PRICING AND PROMOTIONS.
In short the Chargeback Monitoring Service can not only help companies manage fraud, it can also help them increase customer satisfaction and sales conversion.
THE CHARGEBACK MONITORING SERVICE offered by The Fraud Practice uses a proprietary process of breaking down chargebacks and retrieval requests into groups, operational areas and business functions offering companies a fast and reliable monitoring tool to quickly assess and evaluate the health of their risk and operational programs.
WHAT MAKES OUR APPROACH DIFFERENT. Chargeback management can be more of an art than a science, as there are literally hundreds of different chargeback reason codes and a number of variables that are not universally processed the same way by card associations and issuers. Most companies and acquirers don’t have the expertise to provide meaningful value, i.e the ability to take chargeback data and use it to improve business operations, to monitoring chargebacks. In a lot of cases we see it as the blind leading the blind on the topic. The Fraud Practice’s Chargeback Monitoring Service is intended to provide a report that managers can use to quickly and reliably assess chargeback data into actionable tasks. For most companies the reports they get from the service will provide insight into chargebacks they never knew existed. For companies that have chargeback monitoring in place the report will provide a faster and more efficient means to assess the data; but more importantly it will provide views into chargeback data that they may have never thought of before.
While chargeback monitoring is not an exact science, our experience in the fraud and eCommerce space provides us a unique ability to break down chargeback data in such a way that companies can spot problem areas earlier, allowing them to avoid larger problems with fraud or customer service down the road.
HOW DOES IT WORK? There are two parts to the Chargeback Monitoring Service; First, the initial setup of an historical baseline and Second, ongoing monitoring. Companies participating in the service are under no commitment to use the service on an ongoing basis and can discontinue the service at any time.
Companies participating in the Chargeback Monitoring Service will be taken through an initial setup process that includes the creation of an historical one year baseline report. The Fraud Practice will provide a detailed data schema upon signup into the program (data requirements to use the service require no Personal Identification Information (PII) to use the service) for providing data through our secure website. Upon receiving the data our systems will breakdown the data which will be analyzed by our team of experts and reviewed in detail with you to indicate past events along with root cause determination. Once the historical baseline is created, a company can begin to use the ongoing monitoring service whenever they desire. Companies have the option too request we perform a more detailed event mapping which includes the overlay of significant business events into a special add-on report.