Is This Really a New User? Detecting Fraud and Abuse at Account Opening

Many fraud and abuse events begin at the account opening or creation event, but assessing risk at this stage is a difficult balance. At the very beginning of the customer life-cycle journey, there is a need to be mindful of any potential friction — while it's natural to lean toward user experience at this stage, any fraud or abuse that can be snuffed out early saves operational and screening costs that would otherwise occur later, on the path to an eventual order decline or, worse, a fraud loss.

The focus of this white paper is to discuss the different types of attacks and fraud that organizations face at the account opening event, as well as strategies to mitigate both "hard" and "soft" attacks pertaining to automated screening and manual processes.